Privacy Policy

Effective Date: May 12, 2025

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Trustedcopy (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.trustedcopy.com) or use our services, including any mobile or browser applications (collectively, the “Services”). By accessing or using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.

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1. Information We Collect

A. Information You Provide to Us:

  • Account Information: Name, email address, phone number, password, organization (if applicable)
  • Document Data: Files and documents uploaded for verification
  • Payment Details: When applicable, billing address, and limited payment data (handled securely by third-party processors)

B. Information We Collect Automatically:

  • Device & Usage Information: IP address, browser type, operating system, access times, pages viewed, and referring URL
  • Cookies & Tracking Technologies: We use cookies and similar technologies to enhance your user experience and collect usage statistics

C. Information from Third Parties:

  • We may receive information from business partners, analytics providers, and authentication sources

2. How We Use Your Information

  • Provide and operate the Services
  • Authenticate and verify uploaded documents
  • Communicate with you, including service updates or security notices
  • Analyze usage and improve our Services
  • Comply with legal obligations or enforce our Terms of Service
  • Prevent fraud, misuse, and unauthorized access

3. Sharing of Your Information

We do not sell your personal information. We may share information with:

  • Service Providers: Vendors who support our operations (e.g., hosting, authentication, analytics, payments)
  • Legal Authorities: When required to comply with applicable law, regulation, legal process, or governmental request
  • Business Transfers : In connection with a merger, sale, or acquisition of all or part of our company
  • Third Party Processors:

Our carefully selected partners and service providers may process personal information about you on our behalf as described below:We periodically appoint digital marketing agents to conduct marketing activity on our behalf. Such activity may involve the lawful and compliant processing of personal information. Our appointed data processors include:These Digital Marketing Service Providers are bound by strict data protection agreements and only process personal data in accordance with our instructions and applicable laws.

  • Prospect Global Ltd (trading as Sopro), Reg. UK Co. 09648733
    You can contact Sopro and view their privacy policy here: http://sopro.io.
    Sopro is registered with the UK Information Commissioner’s Office (ICO) under Reg: ZA346877.
    Their Data Protection Officer can be contacted at: dpo@sopro.io

4. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal information
  • Opt-out of marketing emails (via unsubscribe link)
  • Limit or object to how your data is processed
  • Request data portability

To exercise these rights, please contact us at privacy@trustedcopy.com.

5. Data Security

We implement technical and organizational measures to protect your data, including encryption, secure storage, and access controls. However, no method of transmission or storage is 100% secure.

6. Data Retention

We retain your information only as long as necessary for the purposes described in this Policy, or as required by law. You may request deletion at any time, subject to certain limitations.

7. Children’s Privacy

Our Services are not intended for children under 13. We do not knowingly collect personal information from children.

8. International Users

If you access our Services from outside the United States, you understand your data may be processed and stored in the U.S. and subject to U.S. laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Services. Continued use after the changes indicates your acceptance.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact:

Trustedcopy
Email: privacy@trustedcopy.com
Website: www.trustedcopy.com

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Partner Privacy Policy

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